Return and Refund Policy

We love our Replika products and are confident you will too! That’s why we offer a 30-Day Guarantee.

If you're not satisfied with the results, we'll give you a refund within 30 days upon  receipt of order and requests beyond 30 days are subject for approval. 

To initiate a refund, please read the instructions below:

  • Email hello@replikascent.com with your order number and reason/s for refund. If the product is defective, kindly include in your email a photo or video showing the defective item you got. 

*If you wish to return the item, you are responsible for return shipping and may ship back the item using the courier of your choice. We will provide you with our return address. 

We will issue an email confirmation once the refund has been approved and processed. Please note that the total refund amount does not include the shipping fee.

  • If you believe that the item was damaged in shipping, we require you to contact us within 5 days of delivery and we will work with you to quickly resolve the issue. 
  • To cancel an order, please contact us with the same email address as soon as possible. If your order has not yet been shipped, we will immediately refund your payment. However, if your order has been shipped, we will refund your payment as soon as we have received the item/s back from you and have processed them at our warehouse.

Return Policy for Wholesale Orders (Over $150)

We want you to be happy with your purchase. Here’s how our return policy works, especially regarding large orders and fraud prevention:

To maintain fair access to our products for all customers, we do not allow returns for large orders. Large orders are defined as any single order or multiple orders placed by the same customer that exceed 5 units or a value limit of $100

  • Fraud Prevention

In our efforts to prevent fraudulent activities, any order identified as a large order and found to be fraudulent will not be eligible for returns or refunds. We take fraud very seriously and reserve the right to refuse service and cancel any orders we suspect to be fraudulent.

  • Why This Policy?

Large orders can quickly deplete our stock, making it hard for others to purchase the items they need. By restricting returns on large orders and combating fraud, we can keep our products available for everyone and maintain fair pricing and stock levels.