Have questions? We have answers.
Common questions about the company and all the answers you need to get started discovering new fragrances.
Brand
Are these real brand fragrances?
Are these real brand fragrances?
We create high-quality blends inspired by iconic brand fragrances, offering an affordable alternative to your favorite designer scents. Please note, we are not affiliated with any of the mentioned brands.
Why are they so affordable? Do they match the quality of brand perfumes?
Why are they so affordable? Do they match the quality of brand perfumes?
By cutting out unnecessary packaging, celebrity endorsements, and inflated prestige pricing, we focus entirely on crafting premium-quality fragrances. This allows us to deliver the same luxurious scent experience at a fraction of the cost. For more details, visit our transparent pricing section.
Are these fragrances long-lasting?
Are these fragrances long-lasting?
Yes, our fragrances are carefully crafted to be long-lasting—just like designer perfumes. In some cases, they may even last longer depending on the composition.
How long will a bottle last?
How long will a bottle last?
The longevity depends on your usage. On average, a 50ml bottle, used once daily, will last approximately 2 to 3 months.
Are the fragrances cruelty-free?
Are the fragrances cruelty-free?
Absolutely. None of our products are tested on animals. We are proud to be PETA-certified cruelty-free.
Do you include a sample with the full-size bottle?
Do you include a sample with the full-size bottle?
To reduce plastic waste, we no longer provide samples with our perfumes. However, all orders are risk-free—try the full-size bottle and, if you don’t love it, return it within 30 days for a full refund.
When do I get charged?
When do I get charged?
You are charged at the time of purchase. Enjoy free shipping when you order three products or more. If you’re not satisfied with your fragrance, you can return it for free within 30 days of delivery for a full refund.
What happens if I pre-order a fragrance?
What happens if I pre-order a fragrance?
If your order includes a pre-order item, the entire order will be shipped once the pre-order product is ready. Payment will be processed at the time of purchase. Please note, we are unable to split or combine orders during this time. For assistance, feel free to contact our customer service team.
Perfume
What is layering and how is it done?
What is layering and how is it done?
Layering is the art of combining multiple fragrances to create a unique, personalized scent. Feel free to experiment with your favorite scents. For tips and ideas, visit the Blog section on our website.
How should I store my perfume?
How should I store my perfume?
Store your perfume in a cool, dry place away from direct heat or sunlight. Avoid exposing it to drastic temperature changes to preserve its quality.
What do EDT and EDP mean?
What do EDT and EDP mean?
These terms indicate the concentration of aromatic compounds in a fragrance:
- Eau de Parfum (EDP): 10–20% (typically ~15%) aromatic compounds, offering a rich, long-lasting scent.
- Eau de Toilette (EDT): 5–15% (typically ~10%) aromatic compounds, providing a lighter, more refreshing fragrance.
Where should I apply perfume?
Where should I apply perfume?
Apply perfume to pulse points like your neck, wrists, and behind your ears. You can also spritz it into the air and walk through to let the scent surround you. For more tips, check our Blog section.
What is the diffusion of a perfume?
What is the diffusion of a perfume?
Diffusion describes how a perfume projects from your skin to the surroundings. A well-diffused fragrance should be noticeable but not overpowering. Learn more in the Blog section on our website.
Why can’t I smell my fragrance after a while?
Why can’t I smell my fragrance after a while?
This is due to nose fatigue, a natural phenomenon where your nose becomes desensitized to a familiar scent. Even if you can’t smell it, others around you still can, so avoid over-applying.
Shipping
Where do you currently ship?
Where do you currently ship?
We currently ship anywhere within the continental US. Unfortunately, we do not deliver to Hawaii, Alaska, PO boxes, or American Overseas Territories at this time.
Can I change my shipping address?
Can I change my shipping address?
Unfortunately, once an order is placed, we cannot make changes due to our automated fulfillment process. Please ensure all details, including your shipping address, are correct before placing your order. We are not responsible for misdelivered packages due to incorrect addresses.
When will my order ship?
When will my order ship?
After placing your order, processing takes 1-2 business days. Orders placed after 11 AM ET are processed the next business day. Delivery typically takes 2-7 business days, depending on your location. Shipping occurs Monday through Friday, excluding holidays.
You’ll receive a confirmation email after placing your order and another email with tracking information once it ships.
Can I cancel my order?
Can I cancel my order?
You can cancel your order within one hour of placing it, provided it hasn’t been fulfilled yet. For cancellations, contact us during business hours (9 AM - 5 PM EST).
What should I do if I have problems with tracking?
What should I do if I have problems with tracking?
In some cases, it may take 1-2 business days for the carrier to update your shipment status. If your tracking number isn’t working, contact us and we’ll investigate the issue for you.
What should I do if I have issues with my order?
What should I do if I have issues with my order?
While we are not liable for lost, held, or damaged packages, we want to ensure you have the best experience. If you encounter any problems, please reach out to us at [email address], and we’ll do our best to resolve the issue.